Shipping Policy | Balloons Online


General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 1 business day of the date of your order. Business day mean Monday to Friday, except holidays. Orders placed before 2:00 PM EST will be shipped that same day. Orders placed after 2:00 PM EST will be shipped the following business day.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments. Please see the map below for an estimated ground delivery time in your area.

shipping times within Canadashipping times within Mainland US

Delivery Instructions

You can provide specific delivery instructions at the check-out portion of our page in the “note” box. We will try to accommodate as best we can.

Shipping Costs

Within Canada: Ground $9 CAD (1 - 7 business days), Express $20 CAD (1 - 3 business days)

Within Mainland US: Ground $9 USD (3 - 7 business days), Express $20 USD (1 - 3 business days)

Sales tax is charged according to the province, territory, or state to which the package is shipped.

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at 1-416-BALLOON (225-5666)


If you have any questions about the delivery and shipment or your order, please contact us at 1-416-BALLOON (225-5666)