Shipping

Sometimes what appears to be a lost package may not be, so read on to see if it is lost and what may be done to resolve it.

You may not have items missing. Here are some points to check if you do, and what to do in that case.

Use UPS MyChoice for more flexibility when it comes to receiving your package.

Track ShipmentsOnce your order has been placed, you will receive a tracking email with all the tracking information.   If you can't find the tracking email, then you may do the following. Login to your account, click on your name, and on...

My package is late or delayed.We are sorry your order did not arrive in time.  Delays can happen, so please plan ahead if you can.  Read below for what can be done depending on the shipping service you selected. If you selected standard...

Countries We Ship ToCountries We Ship To Your subtotal must be $98 or more.  Must be $98 after applying discount codes and reward points.  Free shipping applies to most locations within Canada & USA (not including Alaska or ...

Damaged Package/ProductWe do our best to make sure your order arrives in the best condition.  There may be rare times where it was damaged on route to your location.     We're sorry if your package was damaged on the way to you, but ...

What To Do With A Late or Lost PackageLate or lost packages can be stressful for you, so below are some points that will help in the meantime.Reasons Package Is Late or Lost Delays with the courier can happen.  Normally it is just...

Shipping Dates & RatesThe only way to figure out when your package is estimated to arrive, and how much it will cost, is to proceed with your order and fill out the complete shipping address and information.  Once this has been inputted, you...

Shipping Costs  Keep in mind that we do cover (absorb) part of the actual shipping costs that the courier charges to us.  This allows us to offer you the best rates on shipping no matter where you are. Shipping is calculated by the following...

Restock Dates  The expected restock date can be found on the respective product page. If there is no restock date listed, then there is no current inbound shipment expected, and we don't know when it will be back in stock. Once we know the restock...

Incorrect or change of shipping address?  Please be aware that changing the shipping address before or after it has been shipped will likely cause a delay in the processing.  We cannot guarantee your address can be changed, depending on when...

Why is shipping not free?Read below for some reasons why you are being charged shipping. How To Be Eligible For Free Shipping Your subtotal must be $119 or more.  Must be $119 after applying discount codes and reward points.  Free...