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Return Policy

Returns

You may return new, unopened, and unused items within 15 days from when your order ships.

Please note that you are responsible for the return shipping cost which will not be refunded.

Please complete the RMA Form to submit your return request. We will respond within one business day.

Exchanges

We do not allow exchanges.  A new order must be placed for a replacement.

Defective items are handled on a case-by-case basis.

Exceptions

You may not return or exchange a clearance item under any circumstance. 

You may not return Sparkle Lites products.

Defective claims on Mylar/Foil balloons not inflated with a proper Mylar/Foil inflator will not qualify for a refund.

Disclaimer

A refund will only be issued for items that are in new, unopened and unused condition.  Refunds do not include the shipping charge shown on the packing slip and invoice. The shipping charge for your return must be prepaid and insured (optional) by you. You are responsible for any loss or damage to items during your return shipment. We do not guarantee that we will receive your return shipment. The shipping charge for returns will not be refunded.  If an item that is claimed to be defective is then found to not be defective by us once we receive it back, we will return the original item to you or issue a store credit.  If we do not have the item in-stock, a store credit will be issued minus a 25% restocking fee and the original shipping cost that we were charged by the courier.  Any amounts refunded for your item(s) being returned will not include the cost of shipping. We reserve the right to refuse any return or exchange requested.