Return Policy

Returns

You may return new, unopened and/or unused items within 30 days of delivery for a full refund, not including shipping.

Please note that you are responsible for the return shipping cost which will not be refunded.

Please complete the RMA Form to submit your return request. We will respond within one business day.

Exchanges

You may exchange a defective, opened item for the identical item within 10 days of delivery.

Please note that you will not be responsible for the return shipping cost.

Please complete the RMA Form to submit your exchange request. We will respond within one business day.

Exceptions

You may not return or exchange a clearance item under any circumstance.  You may not return Sparkle Lites products.

Defective claims on Mylar/Foil balloons not inflated with a proper Mylar/Foil inflator will not qualify for a refund.

Disclaimer

A refund will only be issued for items that are in new, unopened and unused condition.  Refunds do not include the shipping charge shown on the packing slip and invoice. The shipping charge for your return must be prepaid and insured (optional) by you. You are responsible for any loss or damage to items during your return shipment. We do not guarantee that we will receive your return shipment. The shipping charge for returns will not be refunded.  Any amounts refunded for your item(s) being returned will not include the cost of shipping. We reserve the right to refuse any return or exchange requested.