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Help Center

 

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General
I can't login.
Having technical issues on our site?Please read over the points below to see if this resolves your issue.  Troubleshooting Tips Are you on the Canadian or USA site? You will see a little flag in the top right corner of the screen where you...
How do I reorder items?
Reordering Is Easy!  To help save yourself time, you can use the "Reorder" button.  See below for details.  Reordering can also be used as a way to make modifications to an order you placed.  See the FAQ answer on the best way to...
Returns
Returning An Item  If you have issues with any items, please contact us as soon as you know about it.  Return requests made after 30 days, or many months after purchase will be more of a challenge to process, so please do so as soon as possible...
Product catalogues.
Balloons Online Catalogue  Balloons Online is an online shop, and so you can use our online shop as your personal catalogue! Please use the categories menu to help you better find the item you are looking for.    We do not offer print...
Do balloons arrive inflated?
All Balloons Arrive NOT Inflated  We are an online wholesaler and ship all balloons flat, that is, not inflated. You are more than welcome to place an order by simply creating an account, adding items to your cart, and checking out. We do sell...
Extra charges on my statement.
Extra charges on your statement  If you notice extra charges on your credit card or payment processor statement, read these reasons why that may be.An Authorized HoldSome credit card companies or payment processors issue what is called an authorized...
My credit card is declining.
Credit card keeps declining!  Double check you have not exceeded your credit card limit. Make sure that the billing address you entered matches the address associated with the credit card you are using. Even if you entered the correct address...
Latex balloons & the environment
Latex Balloons & The Environment  Here are some facts you may not have known about latex balloons:   They are made from natural latex harvested from rubber trees.  They are not made of plastic (although there are other kinds of...
Why do helium-filled balloons float?
Why Do Helium-Filled Balloons Float?  Helium is the second element on the periodic table. It is the second because it is the second smallest element by atomic weight, after hydrogen.  The air we breath is made up mostly of nitrogen (80%) ...
Is helium dangerous?
Is Helium Dangerous? Toxic? Flamable?No, helium itself is not dangerous if used properly and as it is intended to be used.    Read more below for more details on helium and helium safety.   Does it burn or cause fire?  Contrary...
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Shipping
Help! I think my order is lost.
Sometimes what appears to be a lost package may not be, so read on to see if it is lost and what may be done to resolve it.
Items missing from my order.
You may not have items missing. Here are some points to check if you do, and what to do in that case.
Change shipping date/location.
Use UPS MyChoice for more flexibility when it comes to receiving your package.
Tracking my order.
Track ShipmentsOnce your order has been placed, you will receive a tracking email with all the tracking information.   If you can't find the tracking email, then you may do the following. Login to your account, click on your name, and on...
My package is delayed, and won't arrive when I need it!
My package is late or delayed.We are sorry your order did not arrive in time.  Delays can happen, so please plan ahead if you can.  Read below for what can be done depending on the shipping service you selected. If you selected standard...
Late or Lost Package. What can I do?
What To Do With A Late or Lost PackageLate or lost packages can be stressful for you, so below are some points that will help in the meantime.Reasons Package Is Late or Lost Delays with the courier can happen.  Normally it is just one business ...
Can I pick up my order at your shop?
How And Where Can I Pick Up My Order?  Balloons Online is an online business only, without a retail or storefront.  We do not provide walk-in service or pick-up service.  All orders must be purchased online, and will be shipped from...
Shipping costs and time.
Shipping Dates & RatesThe only way to figure out when your package is estimated to arrive, and how much it will cost, is to proceed with your order and fill out the complete shipping address and information.  Once this has been inputted, you...
How is shipping calculated?
Shipping Costs  Keep in mind that we do cover (absorb) part of the actual shipping costs that the courier charges to us.  This allows us to offer you the best rates on shipping no matter where you are. Shipping is calculated by the following...
Restock dates.
Restock Dates  The expected restock date can be found on the respective product page. If there is no restock date listed, then there is no current inbound shipment expected, and we don't know when it will be back in stock. Once we know the restock...
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Order Issues
Modifying/editing an order I placed.
Please follow these quick steps to edit your existing order. The is the only way to edit your order.
My order was cancelled, but I still see a charge on my credit card!
Charged For A Canceled Order?If your order was cancelled by us or yourself, but you still see a charge for it on your statement, rest assured the charge will be removed. Keep in mind the following issues.  Check That Your Order Is CanceledFirst...
Items missing from my order.
You may not have items missing. Here are some points to check if you do, and what to do in that case.
How do I reorder items?
Reordering Is Easy!  To help save yourself time, you can use the "Reorder" button.  See below for details.  Reordering can also be used as a way to make modifications to an order you placed.  See the FAQ answer on the best way to...
Returns
Returning An Item  If you have issues with any items, please contact us as soon as you know about it.  Return requests made after 30 days, or many months after purchase will be more of a challenge to process, so please do so as soon as possible...
Product catalogues.
Balloons Online Catalogue  Balloons Online is an online shop, and so you can use our online shop as your personal catalogue! Please use the categories menu to help you better find the item you are looking for.    We do not offer print...
Out of stock items.
Out Of Stock ItemsOut Of StockNotify MeBefore Your Order Was Placed  If a product is out of stock, you will not be able to add it to to your cart. As you can see on the images to the left, the purple "Add To Cart" button will say "Out Of Stock" ...
Extra charges on my statement.
Extra charges on your statement  If you notice extra charges on your credit card or payment processor statement, read these reasons why that may be.An Authorized HoldSome credit card companies or payment processors issue what is called an authorized...
My credit card is declining.
Credit card keeps declining!  Double check you have not exceeded your credit card limit. Make sure that the billing address you entered matches the address associated with the credit card you are using. Even if you entered the correct address...
How do I cancel my order?
Canceling An OrderAfter HoursWeekends & Weekdays between 5pm to 7am EST (Toronto, New York)   Sign into Balloons Online, and go to My Account > My Orders > Cancel Order. If you don't see "My Account" then click on your name in the...
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Product FAQs: Balloons
What is a "flat" balloon? Why is my Mylar/foil balloon not packaged?
Read on to learn about what it means when a balloon, particularly Mylar/foil balloon is described as "flat".
Shopping by colour.
Shopping By Colour Is Easy!  Click on the "Categories Menu" in the top left corner. Hover over "Latex".  You will see another menu pop up beside it.  Hover over "Shop By Colour" at the top of the list, and click on it.  This...
Do balloons arrive inflated?
All Balloons Arrive NOT Inflated  We are an online wholesaler and ship all balloons flat, that is, not inflated. You are more than welcome to place an order by simply creating an account, adding items to your cart, and checking out. We do sell...
Balloon Shine/Hi-Shine: Why & How to use it.
What is Balloon Shine/Hi-Shine?  Balloon shine is a simple spray that adds more sheen and makes your latex balloons brighter. It's very simple to use and quite an inexpensive "trick of the trade" to beautify your balloon decorations.  Frequently...
Hi-Float. How and why to use it.
What is Hi-Float?  Hi-Float is a gel used to coat the inside of a latex balloon before inflating it with helium.  It creates an extra barrier which slows down the rate at which helium leaves the balloon.  The result is a helium filled...
Latex balloons & the environment
Latex Balloons & The Environment  Here are some facts you may not have known about latex balloons:   They are made from natural latex harvested from rubber trees.  They are not made of plastic (although there are other kinds of...
How can I quickly and easily size my balloons?
Sizing CubeFoldable Balloon Sizer How Can I Quickly And Easily Size My Balloons?  Balloon Sizers are a great way to quickly size your balloons.  This is especially true if you need to work quickly.  As well, if you are constructing...
Colour of latex balloons look different from the picture.
Latex balloon colour does not match colour in the picture.Reasons Why Colours Look Different Images are not perfect. It's challenging to capture the colour of a fully inflated balloon due to it's reflective and often translucent surface. &...
Why are some latex balloons see-through and some solid?
Why are some latex balloons transparent and some are not?Crystal GreenSatin GreenDifferent Finishes Of Latex Balloons Latex balloons have different finishes.  Some of these can include terms such as standard, crystal, diamond, neon, metallic...
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Product FAQs: Other Products
How Do I Make A Balloon Drop
How To Make A Balloon DropA balloon drop is a great way to add some excitement to an event, especially if there is a reveal or high point of some sort. They are actually quite easy to make!  DIY Balloon Drop1. Netting Or Plastic Sheet. Ideally ...
Do You Sell Balloon Display Racks?
Using Balloon Disks And Clips To Quickly Tie Balloons
Yes, we sell SafeTite II Sealing Discs.
How Do I Make A Balloon Arch?
How Do I Make A Balloon Arch  Balloon arches are a spectacular way to add a focal point to the event, and is a great way to draw people into the main area. Balloon arches are very versatile in regards to colour, size of balloons, and even shape...
How Do I Make Balloon Columns?
How Do I Make Balloon Columns  Balloon columns are simple and fairly quick to make.  The symmetry and height make for a very striking addition to your balloon decoration. You can purchase the core of the columns here, which are sturdy and ...
How do I hang balloons and decorations without ruining surfaces, walls, paint, etc. ?
You can do so using balloon magnets and balloon tape.
Balloon Weights
Curling Ribbon Tips
Types of Curling Ribbon  Balloons Online sells a variety of ribbons in a wide range of colours.  They can be glossy, matt, or metallic.   Click here to see our curling ribbons. Ribbon Weight & Balloon Float TimeThe curling ...
How can I easily pop balloons when done with them?
How Can I Quickly And Easily Pop Balloons?  This may sound rather obvious, but carrying a knife or needle around to pop balloons is not always as safe and convenient.    A balloon cutter is a great tool you can carry around with when...
What is a balloon stuffing machine?
What Are Balloon Stuffing Machines Used For?  The balloon stuffing machine was originally invented in Canada by Surprize Enterprize Inc.  Today there are other manufactures, however the Surprize Enterprize stuffing machines are of the highest...
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Balloon Tips
How to heat-seal air-filled balloons.
Heat-sealing an air-filled balloon is very simple. Read this walk-through to make sure you are taking the right steps, and selecting the right equipment.
Balloon Shine/Hi-Shine: Why & How to use it.
What is Balloon Shine/Hi-Shine?  Balloon shine is a simple spray that adds more sheen and makes your latex balloons brighter. It's very simple to use and quite an inexpensive "trick of the trade" to beautify your balloon decorations.  Frequently...
Hi-Float. How and why to use it.
What is Hi-Float?  Hi-Float is a gel used to coat the inside of a latex balloon before inflating it with helium.  It creates an extra barrier which slows down the rate at which helium leaves the balloon.  The result is a helium filled...
How Do I Make A Balloon Drop
How To Make A Balloon DropA balloon drop is a great way to add some excitement to an event, especially if there is a reveal or high point of some sort. They are actually quite easy to make!  DIY Balloon Drop1. Netting Or Plastic Sheet. Ideally ...
How Can I Stick Balloons Together Or To Surfaces? Balloon Glue Dots!
Glue Dots Balloon Dots
Using Balloon Disks And Clips To Quickly Tie Balloons
Yes, we sell SafeTite II Sealing Discs.
How Do I Make A Balloon Arch?
How Do I Make A Balloon Arch  Balloon arches are a spectacular way to add a focal point to the event, and is a great way to draw people into the main area. Balloon arches are very versatile in regards to colour, size of balloons, and even shape...
How Do I Make Balloon Columns?
How Do I Make Balloon Columns  Balloon columns are simple and fairly quick to make.  The symmetry and height make for a very striking addition to your balloon decoration. You can purchase the core of the columns here, which are sturdy and ...
How do I hang balloons and decorations without ruining surfaces, walls, paint, etc. ?
You can do so using balloon magnets and balloon tape.
How can I easily pop balloons when done with them?
How Can I Quickly And Easily Pop Balloons?  This may sound rather obvious, but carrying a knife or needle around to pop balloons is not always as safe and convenient.    A balloon cutter is a great tool you can carry around with when...
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